Account

FAQs

How can I contact customer services?

You can contact our customer services by email at millie@angelandrocket.com.

Is angelandrocket.com a secured website?

Yes. All information transmitted is secured using the official internet protocols. Angelandrocket.com does not store credit/debit card information – they are secured on our financial provider’s secured server

What is your confidentiality policy?

You can use angelandrocket.com site without giving any personal information. However, when you create an account on angelandrocket.com, we will contact the necessary information relative to the invoice and shipping of your order Angelandrocket.com will only share your personal information when it is necessary for the processing of your order: bank, courier partner etc. Angelandrocket.com will use this information when it is necessary to identify you. Angelandrocket.com will communicate your information when it is legally necessary to do so, following a complaint for example

Where does angelandrocket.com deliver?

Angelandrocket.com delivers all over the world with few exceptions. We are able to ship to many countries on a DDU basis (delivery duty unpaid). This means the recipient will be liable for any local sales taxes or import duties on orders placed outside for the EU.

Do you have a gift service?

Angelandrocket.com is the perfect place to buy someone a present, and because of this we are currently in the process of sourcing beautiful packaging to be able to provide this service. We hope to be able to offer gift wrapping shortly, please sign up to our website and we will notify you when this is available.

What payment methods does Angelandrocket.com accept?

We accept visa, MasterCard and maestro. Payment is only debited from your card at time of dispatch.

How do I know when my order has been dispatched?

Once we’ve dispatched your items, we’ll send you an email to the email address you used to place the order. just so you know, any orders placed over the weekend or on a bank holiday will not be dispatched until the next working day.

What if I have received a faulty item?

This isn’t what we like to hear at all, we’re really sorry. Please email our customer service department on millie@angelandrocket.com and we shall resolve this as soon as possible.

What if I have received an incorrect item in my order?

We can’t bear making mistakes, but very occasionally it might happen. Please email our customer service department on millie@angelandrocket.com and we shall resolve this as soon as possible.

I’ve only received part of my order, what’s happened to the rest of it?

Don’t worry; we regularly dispatch orders in multiple packages as we send items from different locations. You’ll only be charged once for the postage, of course. Each time we dispatch something we’ll send you an email to let you know what’s been sent.

I am ordering for someone who lives outside the uk – will they be charged for customs & import duty?

Yes. All our items are shipped from our warehouse in the UK and any charges for customs and import when we mail abroad will need to be paid by the customer.

Is my package insured?

All items are insured against theft and accidental damage whilst in transit from Angelandrocket.com to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box. Due to the high value of the goods that we sell, we require proof of delivery for all orders. this means we are unable to authorise packages to be delivered without a signature.

Where is my order?

We aim to dispatch all orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, angelandrocket.com is not responsible for any delays caused by destination customs clearance processes. Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number.

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